Service status
We haven't stood up an automated public status dashboard yet — and we won't show a green “all systems operational” light that isn't actually wired to real monitoring. Here's how we handle it in the meantime.
If something looks wrong
Email team@brandclimbai.com and we'll investigate and reply quickly. A real person reads it.
How incidents are communicated
If there's a disruption that affects your monitoring or reports, we notify affected accounts directly rather than expecting you to check a page. A hosted status page will live here once there's real uptime monitoring behind it.
A note on the AI engines
Some slowdowns come from the third-party AI providers we query, not from us. When a provider is unavailable, a run falls back to clearly-labelled demo data rather than silently failing — so you always know whether a result is live.