Deleting your data

When you ask

Open Settings → Preferences → Delete account, type your account email to confirm, and the account is removed immediately. There is no waiting period and no recovery. We ask you to confirm because the deletion cannot be undone.

If you would rather ask a person, write to team@brandclimbai.com from the address on the account.

When the window expires

If a subscription is cancelled and not resumed, the account is erased 30 days later. The sweep runs once a day. Nothing is deleted while a subscription is active, and a cancelled account keeps its history for that whole window, so you can still read your work after you stop paying.

What is erased

Everything attached to the account: your projects, every monitoring run and the AI answers stored with it, your prompts, competitors, reports, saved actions, workspace membership, connected integrations and their stored credentials, and the sign-in itself. It is one database operation: the account row is removed and every table that references it is removed with it, so nothing can be missed by being forgotten in a list.

What deliberately survives

Two things are kept:

• The audit-log entry recording that the deletion happened

  It names the date and the account id, and nothing else about you. We keep it because it is the only way either of us can later show that the erasure happened.

• Any free report you ran

  A free report is keyed to a website, not to a person: it holds the questions asked of the AI engines and the answers they gave about a public domain. It contains no account, no email and no personal data, and the same report is what makes a shared link work for whoever you sent it to.

Backups

Deletion removes the data from the live database at once. Copies inside our hosting provider's routine backups age out on that provider's own cycle; they are not readable by the application and are never used to restore an individual account.