Refunds & Cancellation
Cancel from inside the product, and ask for a refund within fourteen days without explaining yourself. Written the way we would answer the question in an email.
Cancel whenever, from inside the product
Cancelling is one action on the billing page and needs no conversation with anybody. It stops the next charge; it does not end the month you have already paid for, which runs to its date. After that the account returns to the free allowance, and everything you collected stays readable — runs, sources, action plans, history. We do not hold data hostage to a subscription.
Fourteen days, and we do not ask why
If the product is not what you expected, write within fourteen days of a charge and we refund it in full. No form, no exit interview, no offer to keep you. The reason we can say this plainly is that we would rather lose the payment than argue about it, and a product that needs an argument to keep customers has a different problem than refunds.
Who actually sends the money back
Lemon Squeezy is the merchant of record: it is the seller on your receipt, it collected the tax, and it processes the refund back to the card that paid. So a refund goes out through them rather than from us, and it lands on the original payment method — typically in five to ten business days, which is the card network's timing and not ours to speed up.
The annual plan
The same fourteen days apply from the date of the annual charge. After that window an annual plan is not refunded pro-rata: it is priced below twelve months precisely because it is paid up front. You can still cancel, which stops it renewing at the end of the year you bought.
When we refund without being asked
If a scheduled run did not happen, or an engine we sell was unreachable for a stretch and your data has a hole in it, that is our failure and we do not need you to notice it first. Tell us and we will refund the affected period. This is easier to promise than to detect, so it is a promise, not a system: nothing here automatically watches for it yet.
How to ask
One line to team@brandclimbai.com with the email you signed up with. There is no ticket system and no queue; the company is one person, which is why the answer is usually the same day and never a template.
Refunds are processed by Lemon Squeezy, the merchant of record on your receipt. Write to team@brandclimbai.com and we will start it.